ORGANIZATIONAL CITIZENSHIP BEHAVIOR: QUALITATIVE ANALYSIS

Authors

DOI:

https://doi.org/10.5752/P.1984-6606.2022v22n63p77-95

Keywords:

Organizational Citizenship Behavior, Qualitative methodology, Electricity Sector

Abstract

The aim of this study is to analyze the perceptions of electricians and foremen who work in an electric power utility located in Rio Grande do Sul, about the dimensions of Organizational Citizenship Behaviors. Data collection took place through individual interviews and the analysis was carried out through the categories defined a priori: Disclosure of the Organizational Image, Creative Suggestions and Cooperation with Colleagues. The results demonstrate that workers perceive these dimensions in their work, which implies feeling proud of the activity they develop; support colleagues and express their ideas.

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Author Biographies

Bruna Brandt de Oliveira, Universidade Federal de Santa Maria

Psychologist graduated from Universidade Franciscana (UFN). Licensed by the Special Program for Teacher Training (PEG) by the Federal University of Santa Maria - UFSM. Personal & Professional Coaching Training by the Brazilian Coaching Society and Hollos Institute. Specialist in People Management from the Lutheran University of Brazil (ULBRA). Master and Doctoral Student at the Postgraduate Program in Administration at the Federal University of Santa Maria - UFSM in the Research Line: People Management and Organizational Behavior. Thesis project linked to the theme: Personality Traits; Psychological Capital and Organizational Citizenship Behavior. Currently, Managing Partner of the company Effect Mais Gestão, Desenvolvimento e Carreira, with experience in the area of People Management and Organizational Psychology

Vania de Fátima Barros Estivalete, Universidade Federal de Santa Maria

Full Professor at the Department of Administrative Sciences at the Federal University of Santa Maria.

Gabriele Caroline de Oliveira, Universidade Federal de Santa Maria

Graduated in Social Communication - Public Relations from the Federal University of Santa Maria - RS, founder of Cloud Jr. - Junior Communication Company and supporter of entrepreneurship in the Public Relations area. Promoter of remote work, current Community Manager at Lotus Yang Group and Investor Relations enthusiast.

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Published

2023-03-16

How to Cite

Brandt de Oliveira, B., Barros Estivalete, V. de F., Ramadam, A., & de Oliveira, G. C. . (2023). ORGANIZATIONAL CITIZENSHIP BEHAVIOR: QUALITATIVE ANALYSIS. Revista Economia & Gestão, 22(63), 77–95. https://doi.org/10.5752/P.1984-6606.2022v22n63p77-95

Issue

Vol. 22 No. 63 (2022): E&G - SET/DEZ

Section

Artigos